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Goplustive
SECURITY

Security posture, in plain terms.

A short, specific description of how Goplustive handles your knowledge and query data - what is stored, for how long, who can access it, and how encryption is applied. No overclaiming, current status only.

Knowledge and query data

  • Indexed content: messages, documents and notes from the sources you connect. Indexed content lives in your dedicated workspace and is used only to answer queries from members of that workspace.
  • Query logs: the question, the sources cited and the user who asked - retained for 90 days by default, configurable up to 24 months on Enterprise, or shorter on request.
  • Training: your indexed content is not used to train shared or foundation models. Retrieval and ranking are workspace-scoped.

Encryption

  • In transit: TLS 1.2 or higher on all endpoints, including connector traffic and web app requests.
  • At rest: AES-256 for indexed content and query logs. Object storage and databases are encrypted with per-workspace key material.
  • Key management: managed keys by default; customer-managed keys available on Enterprise engagements.

Access mirroring

Every answer is scoped to what the asking user could open in the native source today. If a Drive folder or a Slack channel is not accessible to them, its content cannot appear in an answer - not as text, not as a citation, not as a hint.

  • SSO on SAML or OIDC (Enterprise) or Google Workspace / Microsoft 365 identity (Growth)
  • Per-source permission checks on every query, not cached across sessions
  • Excluded sources never enter the index in the first place
  • Workspace admin actions are logged with a reason

Infrastructure

  • Hosting: production is hosted on major cloud providers with hardened infrastructure baselines.
  • Regions: primary hosting in AP-South and EU-West. Regional residency for indexed content is available on Enterprise.
  • Backups: daily encrypted backups with 30-day retention. Restores tested on a rolling schedule.

Compliance posture

Goplustive is stated at current status only. We publish what is in place today and what is planned - no aspirational badges.

In place
  • GDPR and DPDP-aligned data handling
  • Standard DPA and sub-processor list
  • Vendor security review artefacts on request
In progress
  • SOC 2 Type I - external audit engaged
  • ISO/IEC 27001 - internal readiness

Incident handling

In the event of a confirmed security incident that materially affects your workspace, we notify workspace admins within 72 hours with the details we have, a working hypothesis, and a follow-up cadence until it is closed out. Root-cause and remediation notes are shared once available.

Want the details for a vendor review?

We share the DPA, sub-processor list and a short security overview on request.