See how your team's knowledge actually gets used.
Which questions get asked most, which sources actually answer them, and where knowledge gaps sit. Signals your team can act on - not vanity metrics.
Refunds over ₹10,000 require manager sign-off and are processed within 5 business days. 12
Four signals that show how knowledge really flows.
Most-asked questions
Ranked by frequency, deduplicated by meaning - "refund over 10k" and "large refund exception" count as one question.
Most-cited sources
Which docs, threads or CRM records actually get referenced in answers - so you can invest where it is used.
Unanswered gaps
Questions with no confident source - candidates for a wiki page or a canonical Slack pin.
Source health
When a doc is stale or two sources keep conflicting on the same question, you see it before it becomes a problem.
Sample views from the analytics workspace.
- 01How do we handle refunds over ₹10,000?Slack #finance-policy187
- 02What is our remote work policy?Wiki: People Handbook142
- 03Discount approval threshold?Email: Deal desk thread118
- 04Onboarding checklist for engineersDrive: Onboarding_Checklist97
- 05Vendor NDA required?Wiki: Legal handbook74
- Deduplicates similar questions by meaning
- Export as CSV for BI tools
- Role-scoped views for team leads
Turn "who knows this" into "what is actually used".
See where knowledge lives, where it is missing, and where two sources are quietly disagreeing.