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Goplustive
CITATION AND SOURCE TRACING

Answers you can forward - because the source is right there.

Goplustive treats “where did this come from” as a first-class question. Every claim in an answer carries a numbered citation that links back to the exact message, paragraph or CRM line item.

QuestionHow do we handle a refund request over ₹10,000?
Slack
Email
Drive
CRM notes
Wiki
Cited answer
Answer

Refunds over ₹10,000 require manager sign-off and are processed within 5 business days. 12

1#finance-policy(Slack)2Refund_SOP(Drive)
HOW CITATION WORKS

Traceable by design, not by search bar convention.

Per-claim citations

Each factual claim in an answer is bound to the fragment it came from - not just the document, the paragraph.

Freshness metadata

Every citation carries when the source was last updated, so recency is visible next to the claim.

Open the exact origin

Click a citation to jump straight to the Slack reply, doc paragraph, email message or CRM note.

ANATOMY OF A CITATION

A citation you can actually use, not decorate the answer with.

Each citation is a short row of specific facts - source label, exact location, and last-updated timestamp - so anyone forwarding the answer keeps the receipts.

  • Source app (Slack, Drive, CRM, email, wiki)
  • Exact location (channel, doc + paragraph, deal record)
  • Last-updated timestamp
  • A direct link back to the source in its native app
Answer

Refunds over ₹10,000 require manager sign-off1and are processed within 5 business days2.

1#finance-policyreply from Priya, 12 AugUpdated 3 days ago
2Refund_SOP.pdfSection 3.2 - Wire refundsUpdated 2 weeks ago
WHEN SOURCES CONFLICT

Conflicts are shown, not silently resolved.

If two sources give different answers, Goplustive surfaces both. The most recent is used as the primary answer; the older source is flagged for review.

Conflict view Two sources disagree
Email thread: Q3 discount desk

Approval threshold set to 15% starting Aug 20.

Updated 6 days ago - used as primary
CRM: standard discount playbook

Approval threshold recorded as 20%.

Updated 4 months ago - flagged for review

Cite where every answer came from.

Numbered claims, exact origins and freshness metadata - forwardable answers, without the game of telephone.